Application management: support & maintenance
As a part of application support and maintenance service package, we will continuously look after the software platforms to ensure they are secure, stable, and up-to-date at all times.
Support
For all minor changes introduced to your solution, we offer a ticket (hour) based support agreement. You could report the issues directly in the support portal, via email or phone as a part of your application support and maintenance agreement.
It is available in several service levels that are renewed annually.
| Service Level |
Basic |
Silver |
Gold |
| Response time |
24 hours |
4 hours |
2 hours |
| Support seats |
2 |
3 |
5 |
| Support portal |
Yes |
Yes |
Yes |
| Phone Support |
No |
Yes |
Yes |
Maintenance
Your mission-critical solution will be maintained in good health at low cost, by applying necessary updates and fixes before they become a problem, and providing complete application support and maintenance:
- Monitoring of stability and performance
- Patching of updates either from the vendors or the community
- Yearly upgrade to the latest version of the software products
- Manual and automatic system audit